What is your issue?
Unusually high bill
There is often a simple reason why your bill or meter reading is higher than usual. Let us help you find the cause of an unusually high bill.
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Is your bill higher than expected? Let’s get to the bottom of it…
If your recent bill is higher than expected, we’re here to help. Most customers are billed based on their meter which means the amount can vary for a number of reasons. The most common cause of a high bill for metered customers is using lots of water, so the first step will be to understand how and where you have been using water recently.
Please use our simple checklist/walkthrough to understand more about why your bill is higher than expected. You’ll need your paper bill or e-bill to hand.
