Asset resilience
To keep our network strong in the face of adverse weather conditions, we're focusing on the resilience of our assets. This includes strengthening our systems and processes to better prepare for storms and extreme weather.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
Our latest Pollution Incident Reduction Plan (PIRP) shows how we're progressing towards our goals to reduce pollution incidents to zero by 2040.
Building upon our previous pollution reduction plans, this plan shows our interventions for year four and their expected benefits.
The success of these pollution reduction actions will be measured using Key Performance Indicators (KPIs) shown in the full plan.
One of the highlights of the plan is the digitalisation of our wastewater networks. This includes using sewer level monitors to predict blockages in pipes and stop pollution incidents from happening.
Understanding the root causes of pollution incidents helps us to plan the solutions that will have the biggest impact. Out of 358 total pollution incidents in 2022, here are the main causes.
Incidents caused by fat, oil and grease and non-flushable blockages.
Incidents caused by electrical faults at our sites.
Incidents caused by burst rising mains.
Incidents caused by third-party failures.
Incidents caused by control issues.
Incidents caused by mechanical faults on our network.
Understanding the root causes of pollution incidents helps us to plan the solutions that will have the biggest impact. Out of 358 total pollution incidents in 2022, here are the main causes.
Incidents caused by fat, oil and grease and non-flushable blockages.
Incidents caused by electrical faults at our sites.
Incidents caused by burst rising mains.
Incidents caused by third-party failures.
Incidents caused by control issues.
Incidents caused by mechanical faults on our network.
To keep our network strong in the face of adverse weather conditions, we're focusing on the resilience of our assets. This includes strengthening our systems and processes to better prepare for storms and extreme weather.
Our three lines of defence include interventions to reduce pollution incidents via incident prevention, proactive interventions and pollution response, and asset recovery.
The network digitalisation programme is the initiative with the most impact on reductions in pollution incidents from the foul sewer network. The programme focuses on the maintenance and cleaning of pipes.
To keep our network strong in the face of adverse weather conditions, we're focusing on the resilience of our assets. This includes strengthening our systems and processes to better prepare for storms and extreme weather.
Our three lines of defence include interventions to reduce pollution incidents via incident prevention, proactive interventions and pollution response, and asset recovery.
The network digitalisation programme is the initiative with the most impact on reductions in pollution incidents from the foul sewer network. The programme focuses on the maintenance and cleaning of pipes.
We're leading the sector in self-reporting pollution. This means our staff are trained to spot pollution incidents no matter how small. However, we need eyes and ears everywhere. If you see something that you think might be a pollution incident to report, please get in touch on 0330 303 0368.
Together, we can protect and improve the environment.
The plan builds on previous pollution reduction programmes published in 2020, 2021 and 2022.
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We're committed to providing greater transparency about our environmental performance. This includes our latest performance data, alongside information about what we're doing to improve.