Loss of supply in Horsham

Update Sunday 28th May 10:00

Our teams worked hard overnight to fix the burst main in the Horsham area. Unfortunately, we encountered a few issues which meant we couldn’t complete the repair as we had hoped, so work needs to continue to fix the main over the coming days.

We have rezoned the network, so customers are in supply. If we need to shut the network down again to work on the repair, we will endeavour to do this overnight to keep impact to a minimum.

Update Saturday 27th May 20:00

We’re sorry to our customers in Horsham for the disruption to your water today. This was caused by a burst water main in the area.

We temporarily rezoned the network to get your water back on while we repair the burst. However, the fix is very complex, and we now need to shut off the rezoned water supply to complete the works.

That means customers in RH12 4 postcodes will lose water from 11pm tonight for a few hours. Please make provisions for drinking water overnight before 11pm. We expect your water will be back on in the morning.

Update Sunday 27th May 15:30

As all our customers should be back in supply, we will be closing our bottled water site at The Norfolk Arms, Crawley Rd, Horsham RH12 4NB will be closing at 17:00 this afternoon.

If you don’t have water or have any concerns, please call us on 0330 303 0368.  

Update Saturday 27th May 13.30

We’re pleased to say that the majority of our customers in RH12 4 postcode area in Horsham should now have their water back. If you don’t have water, please call us on 0330 303 0368.  

 As a precaution, our bottled water site will remain open this afternoon at:

• The Norfolk Arms, Crawley Rd, Horsham RH12 4NB

Please check our website for closing times of this site.

As water returns, you may still have low pressure – this is normal and is only temporary. You can also expect to see bubbles and discolouration. More information about what you can expect is available here.  

We’re really sorry for the inconvenience and distress this loss of water supply issue has caused.  

Update Saturday 27th May 11:30

We’re sorry for the ongoing disruption to water supply in the RH12 4 postcode area in Horsham. The fix is more complicated than we first thought but we have managed to reroute the water so we can recharge the network and get customers back in supply sooner.

As the network recharges we have opened a walk-through bottled water site at:

The Norfolk Arms, Crawley Rd, Horsham RH12 4NB

Cars are not able to enter the car park so please park close by and walk to collect the water.

We have limited supplies of water at the site at the moment, but our stock will be replenished at 1.30pm.

Bottled water deliveries are being made directly to our most vulnerable customers.

Update Saturday 27th May 9:30

We're very sorry that a small number of customers in the RH12 4 postcode area in Horsham may be waking up to loss of supply or pressure to their water.

This has been caused by a burst water main. We're carrying out repairs to the main and we're hoping to recharge the network to get customers back in to supply as quickly as possible. 

As a precautionary measure, we have begun bottled water deliveries to our most vulnerable customers.

We're sorry for the inconvenience this is causing and are working to return supplies as quickly as possible, and keeping the disruption to a minimum.