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Make a complaint

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Did we get something wrong? Tell us about it

If you have a complaint the quickest way to get in touch with us is to call us on 0330 303 0223, we're open Monday to Friday 9am - 5pm.

If you'd rather email us, please complete this form and we'll get back to you within 10 working days.

Complaints procedure

This can be found in the top right corner of your bill and is 8 or 10 digits long.

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Emergencies that need urgent attention

Please call our emergency line if you have no water, if there’s a burst or leak in a public place, or a blocked and flooding sewer. Calls are charged at local rates.

Call: 0330 303 0368

Chat to us

Let our digital assistant or team members help you with your account, issues with your water supply or drains or exploring our website.

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An illustrated outline of a warning sign

Check live updates

Here you can enter your postcode to check for reported incidents and planned works that are currently happening in your area.

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