Request a callback
We understand that all projects are different. If you need further guidance, you can use this form to request a callback.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
If you're building drainage to our existing sewers or want to upgrade existing properties, you can apply for us to construct a new sewer main.
We understand that for some sites you'll need to cross third-party private land but may not have permission from the landowner for access.
In this case you can apply for a sewer requisition through us. We'll design a suitable route, enter into an agreement with you and then construct the new sewer main.
Here's a step-by-step guide to the process of requesting a new sewer main through a ‘Section 98 Sewer Main Requisition’. Before applying, please read our sewer main requisition guidance, which will take you through what is required.
We'll stay in touch along the way to make sure everything runs smoothly.
If you're applying for existing premises, you'll need to include:
You can apply for a sewer requisition through our GetConnected portal.
Log in to GetConnectedIf you are also considering building new water mains for your site, you can lay these through a Self-Lay Provider (SLP) and have them adopted by us.
You could also approach a New Appointments and Variations (NAVs) company to service a site and replace the incumbent water company for a specific geographical area. Or, you can request a new water main through us.
Below you'll find specific documents and guidance to help you through the application process.
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If any variations to the system occur after we've granted technical acceptance, please contact the team at DStechassessment@southernwater.co.uk for further guidance.
Here's a general breakdown of how we assess variation:
Local practices
We consulted with our customers on our Pumping Station Local Practice document. We're reviewing your feedback and will publish our responses soon.
If you'd like to offer feedback, you can email: Developer.Communication@Southernwater.co.uk. Please add ‘Pumping Station Consultation’ to the subject line.
Under Section 102 of the Water Industry Act 1991, the owner of an existing private sewer can apply to transfer ownership of their sewer to us.
All the information you need is in our guidance notes for adopting existing sewers. If you’d like to apply for us to adopt an existing sewer, you can do so through our GetConnected portal.
Section 7 of the sector guidance sets out the process for redress where a level of service metric has not been met by the water company.
We have created a redress document for ease of reference. This covers both the redress guidance and a link to the associated metrics.
You can instead offer a newly constituted sewer, pumping station or wastewater treatment works for adoption. Here you can learn more about the adoption process and how to apply.
We understand that all projects are different. If you need further guidance, you can use this form to request a callback.
We'll help guide you through the process of offering a newly constituted sewer, pumping station or wastewater treatment works for adoption.
If you're building a house extension, a new home or a commercial building, or simply making changes to your existing drainage, you may need a new wastewater connection to our sewer network.
Learn more about why you should consider any nearby sewers while you're planning your project, and how to submit a build over application.