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If you have any questions regarding Water Neutrality in the Sussex North region please get in touch.
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We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
On 14 September 2021, Natural England issued a Position Statement for planning applications within the Sussex North Water Resource Zone.
Information collected by Natural England shows that water abstraction for drinking water supplies may be having a negative impact on wildlife sites in the Arun Valley.
Natural England has advised that any new development must show that it will not increase this impact.
The Position Statement affects developments within the Horsham District Council, Crawley Borough Council, part of Chichester District Council, parts of the South Downs National Park, and West Sussex County Council.
To see if your development site is within the Sussex North Water Resource Zone, please use West Sussex County Council's interactive map: Water Neutrality - West Sussex County Council.
We've produced a set of downloadable water neutrality boundary map extracts. There is one extract per Local Authority that will be impacted by water neutrality in Sussex North. The extracts are a subset of the water neutrality boundary map available from West Sussex County Council.
Our Water Resources Management Plan (WRMP) sets out how we'll maintain water supplies to customers and protect the environment in the future. We're delivering schemes in our current plan (covering the period from 2020–70) to provide additional drought resilience. We're also investigating whether some of our abstraction sites are having an impact on the environment.
In the Sussex North Water Resource Zone, while investigations are ongoing, Natural England has said that Local Planning Authorities must make sure that all new developments are water-neutral to reduce any further impact.
We're also continuing to promote Target 100, our industry-leading demand reduction programme, to reduce water demand by encouraging customers to save water.
Crawley Borough Council has commissioned a number of studies related to the issue of serious water stress and supply. These include:
For the most up-to-date information on local authorities’ approach and links to the above studies, visit Crawley Borough Council’s website.
Developers can achieve water neutrality by building significant water efficiency measures into new developments. They should also provide offsetting to reduce water use from existing developments.
It's the developer’s responsibility to show the Local Planning Authority (LPA) deliverable water neutrality for their site. Waterwise published a review of Water Neutrality in the UK (2021), which gives some guidance on how you can achieve water neutrality.
If you have any questions regarding Water Neutrality in the Sussex North region please get in touch.
We can provide either commercial or residential searches. Learn more here about what information each search can provide and how you can request them.
Here you can find the notification form for proposed plumbing works, along with a guide on filling in the form.
Once planning has been approved for your development, you will need to submit this build out form of there is an issue with capacity.