Hardship Fund application
Please complete all steps of the form to apply for the Hardship Fund.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
We’ve set up our Hardship Fund to provide additional assistance if you're are experiencing financial difficulty.
Through this fund, we offer three types of assistance:
To qualify, you must be able to demonstrate significant financial hardship, either long or short term, or challenging personal circumstances that have a financial impact. If you feel you meet the criteria, please complete the short form below and we’ll let you know the outcome within six weeks. Please provide a contact telephone number so we can discuss your application with you.
Bill reduction
Debt write-off
Non-financial assistance
No. Only one application per household is allowed.
Applications are assessed against the criteria. Our Head of Customer Services, the Vulnerability Lead and a Finance Manager meet each month to decide how funds are awarded.
You'll hear back from us within six weeks of your application.
If you're struggling to pay your bill, we can offer different payment options depending on your needs.
Find out more about paying your billPlease complete all steps of the form to apply for the Hardship Fund.
If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.
Here you can find more information about how we calculate charges for our household customers.
Find out more about the different grants and funding we currently have on offer and how you can apply for them.